Terms & Conditions

All prices on the website are charged in AUD inclusive of GST.

Shipping and Delivery Policy

We deliver products using our Tip trucks. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Delivery Date Disclaimer:

Down to Earth Garden Supplies does not offer same day delivery for internet orders. However we can guarantee delivery the following weekday/working day.
Any internet orders placed on Saturdays, Sundays and public holidays will be scheduled for delivery the next weekday/working day.
If you would like same day delivery please call us on 08 92745757 and we will do our best to assist you with your request.

Tipping instructions

Tip on front verge, or tip on driveway is the usual tipping location.

Please be aware if you require specific tipping instructions that we will do our best to tip where requested Safely. You will be responsible for any damage incurred when following your instructions on site. However if our driveway cannot access the location requested our only alternative is to then tip on the front verge or driveway.

If this is not suitable we can return the product to our yard although this will incur a delivery fee and your refund will be for the cost of the product only.
Shipping Destinations
Down to Earth Garden Supplies ships goods Australia wide, however at this time we do NOT accept international orders through our website. Please contact us on 08 92745757 to enquire about a special order.

Refund policy

Please choose carefully. Under Australian consumer law, Down to Earth Garden Supplies are not required to provide a refund or replacement if you change your mind.

You can choose a refund or exchange if an item has a major problem or fault. This is when the item has a problem that would have stopped someone from buying the item if they had known about it, the item is unsafe, the item is significantly different from sample or description, doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Please keep your proof of purchase eg. Your receipt. Please note a $25 admin fee will be charged for all refunds or products returned due to change of mind.

Consumer Protection 1300 304 054.

www.commerce.wa.gov.au

Security/ Privacy Policy

When purchasing from Down to Earth Garden Supplies, card details are transmitted through a secure server using ANZ eGate. Card data is not hosted by Down to Earth Garden Supplies after processing.

Our Internet Website

This Privacy Policy applies to any website operated by us under the domain name www.downtoearthgarden.com.au (“The Down to Earth Garden Supplies Website”). When you use a link from the Down to Earth Garden Supplies Website to the websites of third parties, those websites are not subject to our privacy standards. Those third parties are responsible for informing you of their own privacy policies. If personal information about you is collected by third parties on any websites you have accessed through our website, we may also collect or have access to that information as part of our arrangement with those third parties.

If you have any questions regarding this Privacy Policy or would like more information about the way we manage your personal information, please click here for contact information.